Right of Withdrawal

Introduction

Consumers have the right to withdraw from a contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Königin – Trade Kft., 5900 Orosháza, Kisszik utca 2., Hungary, Email:  info@konigin-trade.com) by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Important Notes for Your Withdrawal and Possible Return

To ensure the smooth processing of your withdrawal, please notify us by email or letter. You may also use the attached withdrawal form.

Once we receive your withdrawal, we will inform you of the reference number and the address to which the goods must be returned so that we can process and handle your withdrawal efficiently.

Please return the goods only to the address specified by us!

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method than the most cost-effective standard delivery we offer), without undue delay and no later than fourteen days from the date on which we received notification of your withdrawal.

We will use the same payment method for the refund that you used in the original transaction unless expressly agreed otherwise with you. In no case will you be charged fees for this refund. We may refuse the refund until we receive the goods back at the address specified by us.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods. The return costs include both the cost of return shipping and the cost of properly packaging the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling the goods in a way that is not necessary to check their condition, properties, and functionality.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which individual selection or determination by the consumer is essential, or which are clearly tailored to the consumer’s personal needs.

General Notes

1. Please avoid damaging or contaminating the goods. Return the goods in their original packaging with all accessories and packaging components, if possible. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2. Please do not send the goods back to us freight collect (i.e., unpaid).
3. Please note that points 1-2 mentioned above are not a prerequisite for the effective exercise of the right of withdrawal.

Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

Withdrawal-Form.pdf

To:
Königin – Trade Kft.
5900 Orosháza, Kisszik utca 2.
Hungary
E-Mail: info@konigin-trade.com